The unstoppable use of the Internet, especially in big cities, has led to changes in payment patterns and financial transactions.Originally, wallets have transitioned f1400ea-sb34 to electronic wallets, driven by perceived benefits, ease of use, and social influence among e-wallet users.Therefore, it is crucial to investigate the intention to continuously use e-wallets among young people who have become accustomed to Internet usage.The method employed for processing the data collected through questionnaires is SEM-PLS.
The research sample consisted of 240 young e-wallet users in Seoul and Jakarta who participated in the study.The results showed a discrepancy in the effect of perceived ease of use on the continuous usage intention of e-wallets among the young users in the two cities.Young users in Seoul found e-wallets easy to use, whereas users in Jakarta perceived the opposite.However, the perceived usefulness and social influence had a positive and significant effect on the continuous usage intention of e-wallets in both cities.
This indicates model opla that Generation Z believes e-wallets will continue to be used due to their benefits and the influence of social factors.This implication underscores the penetration of Internet users and mobile applications associated with e-wallet users.The findings of this research hold significant importance for the rapidly expanding e-wallet industry today, serving as a valuable reference for the development of the e-wallet market.